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Special Privacy Notice for California Residents


Special Privacy Notice for California Residents


If you are a California resident, please read the following Privacy Policy (“Policy”).

This Policy describes how information obtained from California consumers, including visitors to the [CurrentSiteUrl] (“Website”) is collected, used, and disclosed.  This Policy also explains how you can make requests of Installation Made Easy (“IME”) to know about your personal information and delete your personal information.

For ease of reference, you may click on any of the following links to jump to one of the sections addressed below: 

California’s Shine the Light Law

California’s Consumer Privacy Act

  1. California Residents’ Rights Under the California Consumer Privacy Act

  2. Categories of California Consumers’ Personal Information Collected, Sold, or Disclosed

  3. Methods for Submitting CCPA Requests to IME

  4. Verification Process

  5. Authorized Agents

  6. Response Timing and Format

  7. Contact Us for More Information 





CALIFORNIA'S SHINE THE LIGHT LAW

Subject to certain limits under California Civil Code section 1798.83, California residents may ask IME to provide them with (i) a list of certain categories of personal data that we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, and (ii) the identity of those third parties. California residents may make one request per calendar year.

To make this request, you may contact IME at the mail or email address listed in the “Contact Us for More Information” section below. In your request, please state that you are a California resident and provide a current California address for our response. Please allow up to thirty (30) days for a response. IME reserves its right not to respond to such requests submitted to addresses other than those specified in the “Contact Us for More Information” section below.

 

CALIFORNIA’S CONSUMER PRIVACY ACT

1.     California Residents’ Rights Under the California Consumer Privacy Act

If you are a California resident, you have certain rights regarding information that is treated as Personal Information under the California Consumer Privacy Act of 2018, California Civil Code sections 1798.100 et seq. (“CCPA”). 

  • The right to know what categories of Personal Information are being collected, sold, or disclosed and the categories of sources of that Personal Information.

We do not sell your Personal Information; however, you have the right to know what categories of Personal Information we collect or disclose about you, as well as the categories of third parties who received your Personal Information and the categories of sources of that Personal Information.  These categories are described in the “Categories of California Consumers’ Personal Information Collected or Disclosed” section below.  We are also required to provide to you, before or at the point of collection, with a general notice about the categories of Personal Information collected by us and how we intend to use the collected Personal Information.

  • The right to access collected Personal Information

You have the right to request that we provide a copy of your Personal Information that we collected or disclosed in the preceding twelve (12) months. Only you, or someone you legally authorize to act on your behalf, may make a request related to your Personal Information. You may submit a maximum of two requests in a 12-month period. 

You must provide sufficient information to enable us to reasonably verify your identity or that of your authorized agent. We will only use the Personal Information provided in your request to verify your identity or that of your authorized agent.  Please note that we cannot provide any Personal Information in response to a request if we cannot verify your or your authorized agent’s identity, or your authorized agent’s authority to make the request on your behalf, and/or if we cannot confirm that the collected Personal Information relates to you.  

After receiving and verifying your request, we will provide the following information (depending on your request):

    • The categories of Personal Information collected about you in the preceding twelve (12) months.

    • The sources of that Personal Information by category.

    • The business or commercial purpose(s) for collecting or selling that Personal Information.

  • The categories of third parties with whom we shared that Personal Information.

  • The specific pieces of Personal Information collected about you.

If we disclosed your Personal Information for a business purpose, we will provide:

  • the categories of Personal Information disclosed for a business purpose in the previous twelve (12) months and the categories of third parties to whom the Personal Information was disclosed.

See the “Methods for Submitting CCPA Requests to IME” section below for information on how you can exercise your right to access collected Personal Information. For more information, see also the “Response Timing and Format” section below.

  • The right to request deletion of Personal Information

With certain exceptions, you have the right to request that we and our service providers delete Personal Information we or our service provider collected or maintained. Once we receive and verify your request, we will delete and instruct any applicable service providers to delete your Personal Information from our records, unless an exception applies.

We and our service providers may deny a verified deletion request if we must maintain your Personal Information to:

  • Complete the transaction or provide a good or service requested by you for which we collected the Personal Information, or otherwise perform a contract between us.

  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for that activity.

  • Debug to identify and repair errors that impair existing intended functionality of our systems.

  • Exercise a legal right provided for by law, including exercising or ensuring free speech rights.

  • Comply with the California Electronic Communications Privacy Act (California Penal Code sections 1546 to 1546.4).

  • Enable our internal use in a manner that you would reasonably expect based on your relationship with us.

  • Comply with our legal obligations.

  • Otherwise use your Personal Information internally in a lawful manner that is compatible with the context in which you provided the information.

See the “Methods for Submitting CCPA Requests to IME” section below for information on how you can exercise your right to delete collected Personal Information.

  • The right to opt-out of the sale of Personal Information

We do not and will not sell your Personal Information.

  • The rights of California consumers who are less than 16 years of age

We do not intend to provide goods or services to, or collect information from, California consumers who are less than 16 years of age. 

  • The right to be free from discrimination

You have the right to equal service, and we will not discriminate against you if you exercise your rights under the CCPA. However, under certain circumstances, we may offer you special discounts or other incentives for the right to continue to collect or use your Personal Information.  In that event, we will notify you of the relevant program’s material terms and obtain your voluntary opt-in consent to the program.

2.     Categories of California Consumers’ Personal Information Collected, Sold, or Disclosed

We collect a variety of categories of Personal Information about California consumers, their household, and/or their devices.  We will not collect additional categories of Personal Information or use the Personal Information we collect for materially different, unrelated, or incompatible purposes without providing advance notice.

In particular, we may have collected the following types of Personal Information in the last twelve (12) months:

  • Identifiers including name, project address, billing address, telephone and email address;

  • Commercial information including records of products and services obtained or considered; and

  • Internet or other electronic network activity information.

We may have obtained the Personal Information listed above from the following sources:

  • You, through your interactions with our Website, call center, and/or affiliated partners or contractors; and

  • Web beacons, server logs, “cookies” and other technologies as you browse our Website.

We may have collected and/or shared the Personal Information described above for one or more of the following business or commercial purposes:

  • To fulfill your product and/or installation request. For example, if a consumer shares their name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product and/or installation, we will use that information to process your payment and facilitate delivery and/or installation. We may also save your information to facilitate new orders, process refunds, or service warranty claims.

  • For testing, research, analysis, and product development, including to develop and improve our Website, software, and product and installation offerings.

We may have shared the following Personal Information in the last twelve (12) months:

  • Identifiers including name, project address, billing address, telephone and email address;

  • Commercial information including records of products and services obtained or considered; and

  • Internet or other electronic network activity information.

We may have disclosed for a business purpose the following Personal Information in the preceding twelve (12) months:

  • Identifiers including name, project address, billing address, telephone and email address;

  • Commercial information including records of products and services obtained or considered; and

  • Internet or other electronic network activity information.

We may have shared the Personal Information listed above with the following categories of third parties:

  • Service Providers, such as shipping carriers and payment processors.

  • Business Partners, such as our retail partners and affiliated contractors, through whom you learned about our services, or who will complete your installation.

3.     Methods for Submitting CCPA Requests to IME

You have the right to submit a verifiable request to us using the following methods:

  • Online Request Form. You may submit a request to know by completing the online CCPA Consumer Request to Know Form located here (Request to Know) or a request to delete by completing the online CCPA Consumer Request to Delete Form located here (Request to Delete).

  • Toll-Free Telephone Call. You may submit requests by calling our toll-free CCPA Request Hotline at 1-800-477-6060. A member of our team will process your request and guide you through the verification process.

4.     Verification Process

Once we receive a request to know or to delete, we must verify your identity before we can respond.  

You may be required to provide the following information for verification purposes:

  • Your first and last name;

  • Your address;

  • Your e-mail address;

  • Your telephone number;

  • Your Work Order number.

If you submit either a request to know specific pieces of Personal Information collected, or a request to delete sensitive, irreplaceable, or otherwise valuable Personal Information, you (or your authorized agent, if applicable) will be required to provide a signed declaration affirming your identity (or your authorized agent’s identity, if applicable). The declaration is included on the online CCPA Consumer Request to Know Form located here (Request to Know) and online CCPA Consumer Request to Delete Form located here (Request to Delete).

5.     Authorized Agents

An authorized agent is either a natural person or a business entity registered with the California Secretary of State that a consumer has authorized to act on his or her behalf.  

You may use an authorized agent to submit a request to know, to delete or to opt-out. Your agent will need to provide: either (1) a power of attorney; or (2) your written permission to allow the authorized agent to submit the request on your behalf and verification of your identity.

6.     Response Timing and Format

  • Acknowledgement of receipt of request

We will confirm receipt of a request from you within ten (10) days. This confirmation will provide information about how we will process the request, including a description of our verification process and an approximation of when we will send you a substantive response.

  • Substantive Response

We will respond to a verifiable request from you within forty-five (45) days.  If we cannot respond in that time, we will notify you in writing that we need an additional forty-five (45) days and explain the reason for the needed additional time.  

We will deliver the written response by mail or e-mail, at your option.

Any disclosures we provide will cover only the 12-month period preceding our receipt of your verifiable request. If we cannot comply with your request, we will explain why. If you have requested to know specific Personal Information we collected, we will provide that information to you via mail or e-mail, at your option.

We do not charge a fee to process or respond to a verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why and provide you with a cost estimate before completing the request.

7.     Contact Us for More Information

California consumers who have questions or concerns about our privacy policies and practices may contact a trained customer service representative through one of the following methods:

When contacting our customer service, please include in the communication or have available the information listed under the “Verification Process” section above. If using an authorized agent, please include in the communication or have available proof of authorization.

Last updated on: January 1, 2020